Why is my Comcast Xfinity service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 126,053 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 10: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:East Haddam, Houston, Alexandria, Hamilton, Chicago, Gloucester City, New London, Albuquerque, Audubon, Howell, Miami, Atlanta, Seattle, Pittsburgh and Detroit.
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| City | Problem Type | Report Time |
|---|---|---|
 Brazil | Internet | |
| Philadelphia | Internet | |
| Miami | Internet | |
| Houston | Internet | |
| Exeter | TV | |
| East Haddam | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Jencita (@Jencita22) reported
@LevisteJeric Yes! Cuz I know the problem, but I don’t know the solution.That’s a really good one!Someone told me that they play lots of sports on that channel & that’s why Fox “News” is on every TV in every bar across the countryBut that might’ve been before Xfinity or Comcast or whatever?
- Alexis Rossiter (@AlexisR17) reported
@VIZIOsupport Thank you GM— LFTRZONW4405603 I use Xfinity cable. My IN-LAWS tv uses VERIZON. We both bought the same tv at the same time from SAMS. They are experiencing the same exact problems that I am.
- Louis “Uncle Louie” Gregory (@UncleLouie) reported
It is crazy what a hassle @Xfinity is. Trying to setup a new account is a terrible experience. @comcastcares but not enough...
- Zack (@zackste01) reported
@comcastcares @comcastcares I sent DM.. What is the point of the 64 minute degrading call with "riyadb!!" if now i have to use another company's social media platform @Twitter for support?
- Sergeant Serious (@SargeSerious) reported
@MrMotivation_ @Xfinity yup happens to me once a month and the only thing @Xfinity does is send someone out to replace a connector on the drop coming into my house and then leaves with the issues still going on
- Treasure Nicole ♋️💎✨ (@__iokee) reported
So apparently there’s an Xfinity outage.....great....🙃
- Sergeant Serious (@SargeSerious) reported
@Xfinity is the worst internet provider in the world. they can never fix anything and always charge alot for nothing
- Ryan Jamerson (@RTJamerson) reported
I never thought I would miss @comcast but @LumosNetworks has been down all day and has had zero communication with their customers regarding the cause, estimated time to restore, or even just an acknowledgment that people still work for them.
- Lava Witch 🌋 (@lavawitch) reported
@appifanie @Xfinity Yep. We have no alternative either and I’m also working from home. We’ve already dropped our tv down as much as possible. Our service is always terrible and we have so many outages. They won’t upgrade here so we have increased demand and crap service and they want more $$
- A New Day In America! (@thenakedemporer) reported
@Xfinity Please tell me how you sleep at night working for such a HORRIBLE NO CUSTOMER SERVICE COMPANY?
- Sarah Emery (@appifanie) reported
@chel_c_cam @Xfinity F'ing trash. I'm so upset. I never come close to my phone data cap and that currently costs me about half of what my internet bill is.
- Bryan (@DayzCanTweet) reported
Spectrum may be the worst provider ever, like worse than Comcast.
- Vermont's Interior Designer (@ruxana) reported
@Xfinity I received conflicting information from customer service reps and your telephone tree is infuriating if you don't understand what the problem is. There's no time stamps on the chat and no button to even print the chat. I'm headed to the local store tomorrow.
- Mehmet Koc (@mehmed_koc) reported
@Xfinity would be great if you could fix the problem ASAP. Its been down for 2 hours now in Union City, CA
- Sarah Emery (@appifanie) reported
@lavawitch @Xfinity Ugh our service is fairly reliable at least (knock on wood) but only since we bumped up speeds. At 100 mbps it was a slow, spotty disaster. Just dropped and lagged all the time.
- Officialj0nn ratioer (@j0nnratioer) reported
@Panthers_WRLD @Xfinity wtf yo
- VetteHalen (@gwhitin) reported
Damn. @comcastcares is on a roll. Crappy hardware has rebooted itself five times in 45 minutes 👎🏻
- Jesse Schultz (@JTS76) reported
@Xfinity why can't someone call with an issue or service change without you guys always trying to upsell? Makes it hard to stay with your service.
- Michael Krizmanic (@mkrizmanic) reported
Did a price comparison between @hulu and @comcast and found out it is cheaper to have a Comcast bundle than pay for Hulu live and an internet service. Plus I get more channels and a better quality DVR. LIVE TV streams are the new cable companies.
- Dani Elle (@MsManningWrites) reported
So we are not gonna talk about the data cap that @comcast is forcing on its customers during a pandemic? And have the nerves to talking about buying more data if you go over .. like this fix the issue at hand 😒🤬
- PrincessEva1 #RazerStreamer (@HeckinGeck1) reported
@MrToxicCodes @Xfinity Prob won’t get it tbh. They suck with calling back. Luckily I haven’t had many problems with my xfinity yet. Just a few outages
- Tim火 🔥ENVtuber🔥 (@TimKasai) reported
Its not like I can stream anyway, **** XFINITY AAAA
- Jim Small (@NDjsmall) reported
Zero customer loyalty @Xfinity
- Jackie G (@sapphicjackie) reported
@comcastcares Where is this data that states that? Is it data gathered in the year 2020? If not then it's a complete fallacious. Also the data cap is a complete lie after reviewing my data usage the last six months online and never showing overages until this month. Stop lying to customers.
- R.Pz.Gz (@robinplayzgamez) reported
@Xfinity @comcast fix your WI-FI please it keeps turning on then 5 mins later it's gone again.
- Javi 〽️ (@iEsJavi) reported
Man **** xfinity, just tryna get some dubs w the boys smh
- Brenton Arrington (@re_evalu8) reported
@Xfinity your new data usage plan SUCKS. Way to take advantage of people when they need help the most. Hope it feels good to nickel and dime people already paying an arm and a leg for your service.
- Shawn Baublitz (@BaublitzShawn) reported
I did not know Comcast has now capped my data. Try to change it and get no help. Typical Comcast. #Terrible
- Jackie G (@sapphicjackie) reported
xFinity being the only internet service provider usable in my small town and imposing a data cap on Internet usage in a pandemic? What ******** is wrong with you @comcastcares ? It's very obvious you don't care about your customers during these very difficult times
- Onlylivingicon (@onlylivingicon) reported
@comcast Just wondering why my internet is out? Just dropping at night the last few days and randomly during the day. Glad I pay for a service that is not being provided (pretty sure thats theft) and I'll be charged for someone to come look and can't or won't find a problem.
