The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 611 |
| Houston, TX | 427 |
| Philadelphia, PA | 276 |
| Washington, D.C., DC | 250 |
| Seattle, WA | 216 |
| Atlanta, GA | 208 |
| Denver, CO | 192 |
| Salt Lake City, UT | 188 |
| Detroit, MI | 141 |
| Sacramento, CA | 140 |
| San Francisco, CA | 136 |
| Indianapolis, IN | 129 |
| Miami, FL | 124 |
| Orlando, FL | 121 |
| Brooklyn, NY | 119 |
| Minneapolis, MN | 115 |
| Portland, OR | 113 |
| Boston, MA | 108 |
| Pittsburgh, PA | 82 |
| Jacksonville, FL | 82 |
| Oakland, CA | 73 |
| Baltimore, MD | 65 |
| Tampa, FL | 63 |
| New York City, NY | 61 |
| Charlotte, NC | 45 |
| Reno, NV | 44 |
| Nashville, TN | 41 |
| Birmingham, AL | 40 |
| San Jose, CA | 39 |
| Phoenix, AZ | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Jencita (@Jencita22) reported @LevisteJeric Yes! Cuz I know the problem, but I don’t know the solution.That’s a really good one!Someone told me that they play lots of sports on that channel & that’s why Fox “News” is on every TV in every bar across the countryBut that might’ve been before Xfinity or Comcast or whatever?
- Alexis Rossiter (@AlexisR17) reported
@VIZIOsupport Thank you GM— LFTRZONW4405603 I use Xfinity cable. My IN-LAWS tv uses VERIZON. We both bought the same tv at the same time from SAMS. They are experiencing the same exact problems that I am.
- Louis “Uncle Louie” Gregory (@UncleLouie) reported
It is crazy what a hassle @Xfinity is. Trying to setup a new account is a terrible experience. @comcastcares but not enough...
- Zack (@zackste01) reported
@comcastcares @comcastcares I sent DM.. What is the point of the 64 minute degrading call with "riyadb!!" if now i have to use another company's social media platform @Twitter for support?
- Sergeant Serious (@SargeSerious) reported
@MrMotivation_ @Xfinity yup happens to me once a month and the only thing @Xfinity does is send someone out to replace a connector on the drop coming into my house and then leaves with the issues still going on
- Treasure Nicole ♋️💎✨ (@__iokee) reported
So apparently there’s an Xfinity outage.....great....🙃
- Sergeant Serious (@SargeSerious) reported
@Xfinity is the worst internet provider in the world. they can never fix anything and always charge alot for nothing
- Ryan Jamerson (@RTJamerson) reported
I never thought I would miss @comcast but @LumosNetworks has been down all day and has had zero communication with their customers regarding the cause, estimated time to restore, or even just an acknowledgment that people still work for them.
- Lava Witch 🌋 (@lavawitch) reported
@appifanie @Xfinity Yep. We have no alternative either and I’m also working from home. We’ve already dropped our tv down as much as possible. Our service is always terrible and we have so many outages. They won’t upgrade here so we have increased demand and crap service and they want more $$
- A New Day In America! (@thenakedemporer) reported
@Xfinity Please tell me how you sleep at night working for such a HORRIBLE NO CUSTOMER SERVICE COMPANY?
- Sarah Emery (@appifanie) reported
@chel_c_cam @Xfinity F'ing trash. I'm so upset. I never come close to my phone data cap and that currently costs me about half of what my internet bill is.
- Bryan (@DayzCanTweet) reported
Spectrum may be the worst provider ever, like worse than Comcast.
- Vermont's Interior Designer (@ruxana) reported
@Xfinity I received conflicting information from customer service reps and your telephone tree is infuriating if you don't understand what the problem is. There's no time stamps on the chat and no button to even print the chat. I'm headed to the local store tomorrow.
- Mehmet Koc (@mehmed_koc) reported
@Xfinity would be great if you could fix the problem ASAP. Its been down for 2 hours now in Union City, CA
- Sarah Emery (@appifanie) reported
@lavawitch @Xfinity Ugh our service is fairly reliable at least (knock on wood) but only since we bumped up speeds. At 100 mbps it was a slow, spotty disaster. Just dropped and lagged all the time.
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