Comcast Xfinity Outage Report (2024)

Comcast Xfinity Outage Report (1)

Why is my Comcast Xfinity service not working?

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

Full Outage Map

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What isn't working?

Please let us know what issue you are experiencing with Comcast Xfinity:

Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!


In the last three months, how would you rate Comcast Xfinity?

2.20 out of 5 126,053 ratings

Thank you!

Problems in the last 24 hours

The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Comcast Xfinity Outage Report (9)

July 10: Problems at Comcast Xfinity

Comcast Xfinity is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!

Will Comcast Xfinity compensate me for the outage?

The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.

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Most Reported Problems

The following are the most recent problems reported by Comcast Xfinity users through our website.

  1. Comcast Xfinity Outage Report (10)

    Internet (60%)

  2. Comcast Xfinity Outage Report (11)

    TV (12%)

  3. Comcast Xfinity Outage Report (12)

    Wi-fi (12%)

  4. Comcast Xfinity Outage Report (13)

    Total Blackout (7%)

  5. Comcast Xfinity Outage Report (14)

    E-mail (6%)

  6. Comcast Xfinity Outage Report (15)

    Phone (3%)

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Live Outage Map

The most recent Comcast Xfinity outage reports came from the following cities:East Haddam, Houston, Alexandria, Hamilton, Chicago, Gloucester City, New London, Albuquerque, Audubon, Howell, Miami, Atlanta, Seattle, Pittsburgh and Detroit.

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CityProblem TypeReport Time
Comcast Xfinity Outage Report (16)BrazilInternet
Comcast Xfinity Outage Report (17)PhiladelphiaInternet
Comcast Xfinity Outage Report (18)MiamiInternet
Comcast Xfinity Outage Report (19)HoustonInternet
Comcast Xfinity Outage Report (20)ExeterTV
Comcast Xfinity Outage Report (21)East HaddamInternet
Full Outage Map

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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Comcast Xfinity Issues Reports

Latest outage, problems and issue reports in social media:

  • Comcast Xfinity Outage Report (23)Jencita (@Jencita22) reported

    @LevisteJeric Yes! Cuz I know the problem, but I don’t know the solution.That’s a really good one!Someone told me that they play lots of sports on that channel & that’s why Fox “News” is on every TV in every bar across the countryBut that might’ve been before Xfinity or Comcast or whatever?

  • Comcast Xfinity Outage Report (24)Alexis Rossiter (@AlexisR17) reported

    @VIZIOsupport Thank you GM— LFTRZONW4405603 I use Xfinity cable. My IN-LAWS tv uses VERIZON. We both bought the same tv at the same time from SAMS. They are experiencing the same exact problems that I am.

  • Comcast Xfinity Outage Report (25)Louis “Uncle Louie” Gregory (@UncleLouie) reported

    It is crazy what a hassle @Xfinity is. Trying to setup a new account is a terrible experience. @comcastcares but not enough...

  • Comcast Xfinity Outage Report (26)Zack (@zackste01) reported

    @comcastcares @comcastcares I sent DM.. What is the point of the 64 minute degrading call with "riyadb!!" if now i have to use another company's social media platform @Twitter for support?

  • Comcast Xfinity Outage Report (27)Sergeant Serious (@SargeSerious) reported

    @MrMotivation_ @Xfinity yup happens to me once a month and the only thing @Xfinity does is send someone out to replace a connector on the drop coming into my house and then leaves with the issues still going on

  • Comcast Xfinity Outage Report (28)Treasure Nicole ♋️💎✨ (@__iokee) reported

    So apparently there’s an Xfinity outage.....great....🙃

  • Comcast Xfinity Outage Report (29)Sergeant Serious (@SargeSerious) reported

    @Xfinity is the worst internet provider in the world. they can never fix anything and always charge alot for nothing

  • Comcast Xfinity Outage Report (30)Ryan Jamerson (@RTJamerson) reported

    I never thought I would miss @comcast but @LumosNetworks has been down all day and has had zero communication with their customers regarding the cause, estimated time to restore, or even just an acknowledgment that people still work for them.

  • Comcast Xfinity Outage Report (31)Lava Witch 🌋 (@lavawitch) reported

    @appifanie @Xfinity Yep. We have no alternative either and I’m also working from home. We’ve already dropped our tv down as much as possible. Our service is always terrible and we have so many outages. They won’t upgrade here so we have increased demand and crap service and they want more $$

  • Comcast Xfinity Outage Report (32)A New Day In America! (@thenakedemporer) reported

    @Xfinity Please tell me how you sleep at night working for such a HORRIBLE NO CUSTOMER SERVICE COMPANY?

  • Comcast Xfinity Outage Report (33)Sarah Emery (@appifanie) reported

    @chel_c_cam @Xfinity F'ing trash. I'm so upset. I never come close to my phone data cap and that currently costs me about half of what my internet bill is.

  • Comcast Xfinity Outage Report (34)Bryan (@DayzCanTweet) reported

    Spectrum may be the worst provider ever, like worse than Comcast.

  • Comcast Xfinity Outage Report (35)Vermont's Interior Designer (@ruxana) reported

    @Xfinity I received conflicting information from customer service reps and your telephone tree is infuriating if you don't understand what the problem is. There's no time stamps on the chat and no button to even print the chat. I'm headed to the local store tomorrow.

  • Comcast Xfinity Outage Report (36)Mehmet Koc (@mehmed_koc) reported

    @Xfinity would be great if you could fix the problem ASAP. Its been down for 2 hours now in Union City, CA

  • Comcast Xfinity Outage Report (37)Sarah Emery (@appifanie) reported

    @lavawitch @Xfinity Ugh our service is fairly reliable at least (knock on wood) but only since we bumped up speeds. At 100 mbps it was a slow, spotty disaster. Just dropped and lagged all the time.

  • Comcast Xfinity Outage Report (38)Officialj0nn ratioer (@j0nnratioer) reported

    @Panthers_WRLD @Xfinity wtf yo

  • Comcast Xfinity Outage Report (39)VetteHalen (@gwhitin) reported

    Damn. @comcastcares is on a roll. Crappy hardware has rebooted itself five times in 45 minutes 👎🏻

  • Comcast Xfinity Outage Report (40)Jesse Schultz (@JTS76) reported

    @Xfinity why can't someone call with an issue or service change without you guys always trying to upsell? Makes it hard to stay with your service.

  • Comcast Xfinity Outage Report (41)Michael Krizmanic (@mkrizmanic) reported

    Did a price comparison between @hulu and @comcast and found out it is cheaper to have a Comcast bundle than pay for Hulu live and an internet service. Plus I get more channels and a better quality DVR. LIVE TV streams are the new cable companies.

  • Comcast Xfinity Outage Report (42)Dani Elle (@MsManningWrites) reported

    So we are not gonna talk about the data cap that @comcast is forcing on its customers during a pandemic? And have the nerves to talking about buying more data if you go over .. like this fix the issue at hand 😒🤬

  • Comcast Xfinity Outage Report (43)PrincessEva1 #RazerStreamer (@HeckinGeck1) reported

    @MrToxicCodes @Xfinity Prob won’t get it tbh. They suck with calling back. Luckily I haven’t had many problems with my xfinity yet. Just a few outages

  • Comcast Xfinity Outage Report (44)Tim火 🔥ENVtuber🔥 (@TimKasai) reported

    Its not like I can stream anyway, **** XFINITY AAAA

  • Comcast Xfinity Outage Report (45)Jim Small (@NDjsmall) reported

    Zero customer loyalty @Xfinity

  • Comcast Xfinity Outage Report (46)Jackie G (@sapphicjackie) reported

    @comcastcares Where is this data that states that? Is it data gathered in the year 2020? If not then it's a complete fallacious. Also the data cap is a complete lie after reviewing my data usage the last six months online and never showing overages until this month. Stop lying to customers.

  • Comcast Xfinity Outage Report (47)R.Pz.Gz (@robinplayzgamez) reported

    @Xfinity @comcast fix your WI-FI please it keeps turning on then 5 mins later it's gone again.

  • Comcast Xfinity Outage Report (48)Javi 〽️ (@iEsJavi) reported

    Man **** xfinity, just tryna get some dubs w the boys smh

  • Comcast Xfinity Outage Report (49)Brenton Arrington (@re_evalu8) reported

    @Xfinity your new data usage plan SUCKS. Way to take advantage of people when they need help the most. Hope it feels good to nickel and dime people already paying an arm and a leg for your service.

  • Comcast Xfinity Outage Report (50)Shawn Baublitz (@BaublitzShawn) reported

    I did not know Comcast has now capped my data. Try to change it and get no help. Typical Comcast. #Terrible

  • Comcast Xfinity Outage Report (51)Jackie G (@sapphicjackie) reported

    xFinity being the only internet service provider usable in my small town and imposing a data cap on Internet usage in a pandemic? What ******** is wrong with you @comcastcares ? It's very obvious you don't care about your customers during these very difficult times

  • Comcast Xfinity Outage Report (52)Onlylivingicon (@onlylivingicon) reported

    @comcast Just wondering why my internet is out? Just dropping at night the last few days and randomly during the day. Glad I pay for a service that is not being provided (pretty sure thats theft) and I'll be charged for someone to come look and can't or won't find a problem.

Comcast Xfinity Outage Report (2024)

FAQs

Why does Xfinity have so many outages? ›

Why does Xfinity keep having outages? Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

How do I complain to Xfinity and get results? ›

How to report an issue online
  1. Visit xfinity.com/xfinityassistant. ...
  2. Type a message to let us know what your issue is. ...
  3. Choose the option that best describes your situation.
  4. Click Continue. ...
  5. Click Continue.

How do I report a Comcast outage in my area? ›

How to report a service issue
  1. You can report an issue by going to the Xfinity Status Center. ...
  2. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us.
  3. After you click Submit, you'll see a confirmation message.

Why is my Xfinity Internet so bad? ›

Other factors that may impact WiFi connectivity

The distance between your personal devices and your gateway, modem, or router. Older devices which could be consuming bandwidth and slowing down your network. Interference from neighboring WiFi networks, especially during peak hours.

Is Xfinity losing customers? ›

The move from Comcast comes after it reported in its first-quarter earnings for 2024 that in the U.S., it lost about 65,000 broadband customers and roughly 487,000 video customers during the quarter. Its revenue it made from residential video subscribers also shrunk by 6.9%. A Comcast Xfinity van.

Why is my Xfinity bill suddenly so high? ›

Due to rising costs from our entertainment partners, as well as the investments we make to bring you the most reliable experience, your Xfinity bill could be increasing. To learn more, check out our frequently asked questions.

How do I escalate an Xfinity issue? ›

Select the ticket number in the Ticket column on the Help Desk page. On the Ticket Details page, select Request Update or Escalation. Complete the form to request an update and select Submit Note or click the Escalate Ticket section to view instructions for escalating your ticket.

How can I speak to a live person at Xfinity? ›

How To Contact Xfinity
  1. Comcast Cable, One Comcast Center. 1701 John F. Kennedy Blvd. Philadelphia, PA 19103.
  2. 1-800-xfinity (1-800-934-6489)

Are Comcast and Xfinity the same? ›

Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal). That's not so confusing after all, right?

Does Comcast have bad customer service? ›

Since 2006, it has received more Golden, Silver and Bronze awards for poor customer service performance than any other company in the country, including Wal-Mart, Bank of America, and Ticketmaster. Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team.

How do I check for Xfinity outages in my area? ›

Status Center
  1. Sign in to xfinity.com.
  2. Once signed in, click the Account icon and then click Support.
  3. Scroll down to Common Solutions and click View Status Center.
  4. A banner at the top of the page alerts you to outages in your area, along with all the devices associated with your account.

Why is Comcast in my backyard? ›

Even if we can't make contact, we have the right to access the property to maintain our equipment for both Xfinity customers and non-Xfinity customers. For areas where the cable lines are underground, the easement is usually three to five feet in from the sidewalk/roadway or may be in a backyard.

Why does Xfinity internet keep going out? ›

It can happen due to the ISP being down, a loose cable connection, or a software/hardware glitch on your xFi gateway. Restarting your networking devices is the easiest way to fix the Xfinity internet that keeps disconnecting.

Why is Xfinity Wi-Fi not working? ›

Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.

Why does Xfinity WiFi keep going out? ›

It can happen due to the ISP being down, a loose cable connection, or a software/hardware glitch on your xFi gateway. Restarting your networking devices is the easiest way to fix the Xfinity internet that keeps disconnecting.

Why is Xfinity signal breaking up? ›

Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

Why is my Xfinity signal so weak? ›

Place your router in a central location; walls, fireplaces, and other architectural elements can impact the signal. Make sure you're not getting interference from other devices, particularly microwaves and wireless phones. Try moving the router around and testing the signal. Update your router software.

Why does Xfinity throttle internet? ›

Xfinity's Acceptable Use Policy says it will perform “network management” on customers who take up too much bandwidth. While the policy is vague about what “network management” means, we can safely assume Xfinity is throttling its customers when it detects network congestion.

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