866 663 7459 (2024)

FAQs

Is the Relief Advisory Approval Department legit? ›

The email claims to be from a government agency or organization that offers financial assistance to those in need. The email says you have been approved for financial support and to call a phone number to finish enrolling in the program. However, it is all fake.

Consumers have advised BBB that The Mortgage Service Center sends unsolicited letters, some labeled FINAL NOTICE, that appear to be from their mortgage company. However, they are not affiliated with any mortgage or banking institution.

Fraudsters trying to scam you

They might send you official-looking mail, posing as your mortgage provider or other legitimate institutions. They will use tactics and language to try to convey a sense of urgency, to get you to contact them so they can gain access to more of your sensitive personal information.

There's really no stopping junk mail from arriving in your mailbox or inbox. But you can trim the volume significantly by visiting sites like these: OptOutPreScreen.com. Opt out of offers for credit or insurance, free of charge.

They Ask for Fees Upfront

This is the most obvious sign of a debt relief scam. If the person/company offers to help get rid of your debt but first you have to pay them a fee, they're probably lying to you. Cut off contact and file a complaint with us.

Generally, experts recommend other debt help options first. But if you decide that debt settlement is right for you, consider National Debt Relief, New Era Debt Solutions, and Freedom Debt Relief first since these companies have the highest customer satisfaction scores.

The inquiry indicates you're in the market for a loan. That's why mortgage companies buy lists of consumers who have a recent inquiry from a mortgage company on their credit report. Federal law allows this practice if the offer of credit meets certain legal requirements.

The Fair Debt Collection Practices Act (“FDCPA”) provides that a mortgage loan servicer is not governed by the FDCPA–because the servicer is not a “debt collector.” However, federal appellate courts and trial courts have held/ruled that a mortgage loan servicer who is assigned a mortgage loan debt while it is in ...

Mortgage loan giant Mr. Cooper is facing a second class-action lawsuit after hackers stole the personal information of 14.6 million customers in late 2023. The latest lawsuit, filed Dec. 22 in federal court in Dallas, accused the Coppell company of being careless with its security of customer information.

Why did my mortgage company send me money? ›

Receiving a check from your mortgage escrow account can be a pleasant surprise, as it indicates that you've overpaid into the account, or your expenses have decreased. The refund serves as a return of your money and can provide a little extra financial flexibility.

After a lender requests your credit report and score, the credit bureaus then collect the borrower's personal information including name, contact information, and date of the loan or credit application, and sell them as a sales lead to other lenders who use this information to contact you in an attempt to win your ...

If you have not opened the mailpiece, you may mark it "Return to Sender," and the United States Postal Service will return it with no additional charge to you. If you open the mailpiece and do not like what you find, you may throw it away.

Pay your mortgage by phone

Making a mortgage payment over the phone is another option, especially if you forgot to mail in your payment before the due date or have not set up a payment process online. You can find the phone number to call on your monthly bill or online.

Unfortunately, there is no such thing as a government-sponsored program for credit card debt relief. In fact, if you receive a solicitation that touts a government program to get you out of debt, you may want to think twice about working with that company.

Debt Relief Service and Credit Repair Scams

These operations often charge cash-strapped consumers a large up-front fee, but then fail to help them settle or lower their debts – if they provide any service at all.

The IRS will determine if you are eligible from your 2020 or 2019 tax returns and will automatically enroll you to receive payments. Payments will end December 2021. California is offering tax relief, filing extensions, and tax preparation assistance.